Harumio Products Buying Guide

Q1: Are the books on your store in English or Korean?

All the books available on Harumio are in Korean, with no English language translation, unless otherwise specified in the product description of that item.

Q2: How do I know that I’m buying a genuine product?

All our items are 100% authentic and purchased directly from the official Korean suppliers. You can check out our Instagram (@harumiokorea) to see stories from our team visiting stores around Seoul and purchasing items for our customers.

Q3: Will an item be restocked?

Unfortunately, as a proxy service, we do not receive information from official suppliers on whether they will restock items in the future. However, we do ensure to update our store whenever new stock is released by a supplier. Follow us on our social media to stay updated!

Q4: How do I know my Korean shoe size?

Your Korean shoe size is your feet length in centimeters and there is no distinction between men and women for Korean size. Our size chart is for reference only.

For the most accurate measurement, you should measure your own feet in cm. Please note that we will not be able to accept returns, exchanges or to refund your order if the wrong size has been purchased.

You can visit our Shoes Size Chart reference for more detail here.

Q5: Can you ship…?

Skincare/Perfumes/Cosmetics - We are able to ship these items, except products that contain alcohol. If you’re unsure of an item’s ingredients, please include it on your Custom Request Form and we will check it out for you!

Masks - We can now export Masks from Korea.

Furniture - Although it is possible to ship furniture, please be aware that the shipping costs will increase for these items.

Food - We cannot ship any food products which are easily spoiled or require storage at a low temperature e.g. meat, dairy.

Powerbank, Battery Pack - Due to safety regulations, we are unable to ship battery packs, power banks, including AA or AAA batteries, among others. If your order includes items like lightsticks or mood lights that typically come with batteries, please note that they will be shipped without the batteries.

Q6: I want to buy from a physical store. Do you have an offline service?

We’re able to buy products from physical stores, including pop-up shops, in Seoul. Please fill out our Personal Shopper form and provide details of the store and items you wish to purchase.