Shipping
Where do you ship to?
Where do you ship to?
We ship worldwide to all countries!
How much is the shipping fee for my country?
How much is the shipping fee for my country?
Store Orders:
We offer Free Worldwide Shipping for Free Shipping items on our store. Add-on Items have calcuated shipping fees at checkout, but you will receive a shipping discount when purchased with Free Shipping tagged items.
*In cases where the shipping address is in a remote location, we may kindly ask customers to pay a small top-up for covering the extra shipping fee incurred.
For this (non-exhaustive) list of countries, a minimum purchase of $199 is required for free shipping. If the total amount is less than $199, a small top-up will be applied at checkout to cover the extra shipping fee incurred:
Guatemala
Argentina
Chile
Peru
French Polynesia
Brazil
South Africa
Colombia
Ecuador
Lebanon
Uruguay
Bolivia
El Salvador
Guadeloupe
Honduras
Panama
Kuwait
Fiji
Jordan
Paraguay
Jamaica
Costa Rica
Tunisia
Israel
UAE
Countries in the (non-exhaustive) following list are considered to be remote locations. Therefore, a small top-up will be applied at checkout to cover the extra shipping fee incurred:
New Zealand
Australia
Custom Orders:
Each custom order has its own calculated shipping fee, based on the country and item weight. Please fill out our Custom Request Form and our team will provide you with a free quote for your order.
How can I track my order?
How can I track my order?
You can track your order at orderstatus.harum.io, where you can view real-time order status, tracking updates, estimated delivery dates, and access your complimentary packing photos before shipment.Below is the explanation for each status shown on the order status page:Not Ready: We have not yet purchased the item from the supplier.Purchased: We have already purchased the item from the supplier.On Hand: The item is on the way to China or has arrived and is being prepared for consolidated shipping (applicable to China–Korea combined shipments).Ready to Ship: The item has arrived at our warehouse and is ready for dispatch.
How can I find out where my package is?
How can I find out where my package is?
You can check the shipping progress at tracking.harum.io by entering your tracking number. There, you'll be able to view the latest tracking updates and delivery status.
Who do you ship with?
Who do you ship with?
We use FedEx, DHL , UPS and region specific door-to-door services.
If you have a preference, please let us know and we will try to ship with this courier.
For Malaysia / Singapore addresses:
We use regional door-to-door services for these countries, which allows for faster shipping time and lower costs.
For the rest of the world:
For most countries, we use DHL Worldwide Express or FedEx. The average transit time is 5-7 working days.
How long does it take for my order to arrive?
How long does it take for my order to arrive?
From the date you place your order with us, it normally takes between 4-10 working days to receive your item in our warehouse from the Korean supplier. Please note that in certain cases, it may take longer than this depending on the supplier or if it is a pre-order item. The transit time listed above applies after we ship it from our warehouse.
How will I know when my order has been shipped?
How will I know when my order has been shipped?
As soon as our team has shipped your order, you’ll be sent a confirmation email with a tracking number.
Can you ship to a Korean address?
Can you ship to a Korean address?
We’re unable to ship to a Korean address. We can only send orders to locations outside of South Korea.
Do you have a forwarding / address rental service?
Do you have a forwarding / address rental service?
We are unable to offer an address rental service. As a registered export company, we can only ship items that we have purchased ourselves.
I’m buying a fragile product. How will it be packaged?
I’m buying a fragile product. How will it be packaged?
Our team is specially trained in preparing fragile items for international shipping. We keep the item in its original packaging and add our own protection as needed, to minimize the risk of damage during transit.
It is cheaper to choose an unregistered shipping service. May I do so?
It is cheaper to choose an unregistered shipping service. May I do so?
All of our shipping methods come with a tracking number. We strive to provide customers with a better and safer service, so we do not offer services that do not provide any tracking numbers.
