Custom Duties, Taxes, and Extra Fees
Q1: Do I need to pay custom duties / taxes?
Some countries may have import taxes and it is the customer's responsibility to pay for these taxes (where applicable). Unfortunately, we are unable to advise customers on how much these will be. Please consult your own country’s import tax policy.
Also note that Harumio is not responsible for any possible extra fees charged by the courier.
Q2: What if I reject or refuse to sign for the packages?
If a package is rejected for any reason, customers will be responsible for charges for both the original shipping and the return fee.
Should a customer opt for the order to be reshipped after rejection due to customs tax duties or failed delivery because the recipient was unavailable, they must pay both the return fees and the new shipping fees.
Q3: Can you declare my packages at a certain value / as a gift?
We are a registered business in Korea and we operate in accordance to Korean export laws. We do not condone undervaluing/under-declaring the price of the items as that is illegal and will be regarded as smuggling by any countries. Likewise, we’re not able to declare items as 'gifts' for the sole purpose of avoiding import taxes.