Where do you ship to?
We ship worldwide. Free Shipping for ALL items on our store.
Who do you ship with?
We use FedEx, DHL, EMS, AirParcel and region specific door to door service.
For Malaysia / Singapore / Philippine / Japan addresses:
Special Line / Door to Door Service
Special Line is a dedicated shipping service according to these regions which allows fast shipping time, no custom tax, and low costs.
For the rest of the world:
For most of our free shipping products, we use DHL Worldwide Express.
Average 7 working days
For Free Shipping items below $100, we use Korea Post Registered Air Mail with tracking.
Average 15-20 working days
How long does it take for my order to arrive?
Depending on the products and shipping method, it usually takes about 2-3 working days to receive your item to our warehouse after you had paid. Then, the transit time listed above applies after we shipped it from our Korean warehouse.
How much is the shipping fee?
Free Worldwide Shipping for ALL items on our store.
Separate shipping fees applies for custom order products.
What is your return policy?
Harumio provides a Korea proxy service and thus, all items sold are non-returnable and non-refundable.
What if my items are damaged upon arrival?
Please kindly contact us at email@example.com and we will try our best to help you out.
Is there any warranty on my purchases?
If your purchases come with a warranty, please claim it with the manufacturer. You may need to ship the product to Korea for repairs.
Do I need to pay custom duties / taxes?
Some countries may have import taxes and they are the customer's responsibility to pay for these taxes (if any).
What if I reject or refuse to sign for the packages?
Customers will be charged a $30 restocking and shipping fees if the packages are rejected for any reason at all.
Can you declare my packages at a certain value?
We are a legitimate registered business in Korea and we operate in accordance to Korean export laws. We do not condone undervaluing/under-declaring the price of the items as that is illegal and will be regarded as smuggling by any countries.
It is cheaper to choose an unregistered shipping service. May I do so?
All our shipping methods come with a tracking number. We strive to provide customers with a better and safer service, so we do not offer services that do not provide any tracking numbers.