Harumio Return Policy

Q1: What is your return policy?

Harumio provides a Korea proxy service and thus, all items sold are non-returnable and non-refundable.

Q2: What if my items are damaged upon arrival?

During the shipping process, minor imperfections such as bent corners can occur. We seek your understanding that we do not offer refunds for such minor defects. Customers should be mindful of this when placing an order.

For significant defects, we evaluate replacements case-by-case. Please report any major defects with details and evidence. We'll work with suppliers to possibly arrange a replacement.

An unboxing video may be required to validate claims and protect both buyer and seller rights, ensuring a fair and efficient resolution process.

Please note that we cannot offer a refund for damage on arrival after 2 weeks from the delivery date.

Q3: Is there any warranty on my purchases?

If your item come with a warranty, it must be claimed with the manufacturer. Please email support@harum.io for assistance with this. Please note that you may need to ship the product to Korea for repairs.