Pre-Order and Cancellation

Q1: How long does a pre-order take place?

A: The duration for pre-order is entirely depending on our suppliers' decision. We are unable to tell as different suppliers have different schedules.

Q2: Can I cancel my order for pre-order item?

A: Cancellations are free of charge only if the item hasn't arrived at our warehouse. You may check the status of your pre-order at order tracking page

Q3: My pre-order items are taking too long, can I cancel and change with the normal item in your store?

A: Yes, you may do so. We will issue you a refund if the price for the replacement item is lower than the original item. An additional invoice will be sent if the price difference is higher.