Korea Shopping Agent & Proxy Service at www.harum.io!
Head over to this link to submit your request!
https://www.harum.io/pages/buy-from-korea
Everything Korean delivered to your doorstep.
Whatever you need and wherever you are, we can deliver it straight from Korea.
What to buy something from Korea but the seller don't ship it internationally?
Need to consolidate products from different websites? We do it as a FREE service.
Only know Annyeong but wants an item from a Korean individual seller? We will help you translate for FREE.
Bunjang, Twitter, and all Fansites supported.
Let Harumio handle everything, you just have to shop!
This page covers the following topics:
*In cases where the shipping address is in a remote location, we may kindly ask customers to pay a small top-up for covering the extra shipping fee incurred.
For this (non-exhaustive) list of countries, a minimum purchase of $199 is required for free shipping. If the total amount is less than $199, a small top-up will be applied at checkout to cover the extra shipping fee incurred:
If you have a preference, please let us know and we will try to ship with this courier.
For the rest of the world: For most countries, we use DHL Worldwide Express or FedEx. The average transit time is 5-7 working days.
How long does it take for my order to arrive?
From the date you place your order with us, it normally takes between 4-10 working days to receive your item in our warehouse from the Korean supplier. Please note that in certain cases, it may take longer than this depending on the supplier or if it is a pre-order item. Then, the transit time listed above applies after we ship it from our warehouse.
How will I know when my order has been shipped?
As soon as our team have shipped your order, you will be sent a confirmation email with a tracking number.
Can you ship to a Korean address?
We are unable to ship to a Korean address, and can only send orders to locations outside of South Korea.
Do you have a forwarding / address rental service?
We are unable to offer an address rental service. As a registered export company, we can only ship items that we have purchased ourselves.
Can I combine orders? We are able to combine orders, however we cannot combine any more than two. Please email support@harum.io with both the order numbers that you would like shipped together.
RETURNS
What is your return policy? Harumio provides a Korea proxy service and thus, all items sold are non-returnable and non-refundable.
What if my items are damaged upon arrival?
Please contact us at support@harum.io and we will do our best to assist you.
Please note that we:
What if my parcel is lost?
Please contact us at support@harum.io and we will do our best to assist you. Please note that we cannot offer a refund for lost parcels after 30 days from the delivery date.
Is there any warranty on my purchases?
If your item come with a warranty, it must be claimed with the manufacturer. Please email support@harum.io for assistance with this. Please note that you may need to ship the product to Korea for repairs.
CUSTOM DUTIES / TAXES & EXTRA FEES
Do I need to pay custom duties / taxes?
Some countries may have import taxes and it is the customer's responsibility to pay for these taxes (where applicable). Unfortunately, we are unable to advise customers on how much these will be, so please ensure to consult your own country’s import tax policy.
Please also note that Harumio is not responsible for any possible extra fees charged by the courier.
What if I reject or refuse to sign for the packages?
Customers will be charged an amount for the original shipping plus returning fee if the packages are rejected for any reason, except in cases of customs duties and taxes due, in which case we can't offer any refund at all.
Can you declare my packages at a certain value / as a gift?
We are a registered business in Korea and we operate in accordance to Korean export laws. We do not condone undervaluing/under-declaring the price of the items as that is illegal and will be regarded as smuggling by any countries. Likewise, we are not able to declare items as 'gifts' for the sole purpose of avoiding import taxes.
PRODUCTS
Are the books on your store in English or Korean?
All the books available on Harumio are in Korean, with no English language translation, unless otherwise specified in the product description of that item.
How do I know that I’m buying a genuine product?
All our items are 100% authentic and purchased directly from the official Korean suppliers. You can check out our Instagram (@harumiokorea) to see stories from our team visiting stores around Seoul and purchasing items for our customers.
Will an item be restocked?
Unfortunately, as a proxy service we do not receive information from official suppliers on whether they will restock items in the future. However, we do ensure to update our store whenever new stock is released by a supplier. Follow us on our social media to stay updated!
How do I know my Korean shoe size?
Your Korean shoe size is your feet length in centimeters and there is no distinction between men and women for Korean size. Our size chart is for reference only. For the most accurate measurement, you should measure your own feet in cm. Please note that we will not be able to accept returns, exchanges or to refund your order if the wrong size has been purchased.
Can you ship…?
I want to buy from a physical store. Do you have an offline service?
We are able to buy products from physical stores, including pop-up shops, in Seoul. Please fill out our Custom Request Form and provide details of the store and items you wish to purchase.
- Ordering
- Shipping
- Returns
- Custom Duties & Taxes
- Products
For all information on Custom Orders, please head to our Custom Request page.
If you cannot find your question here, please email our team at support@harum.io and we will be happy to answer your queries.
ORDERING
What payment methods do you accept?
When we send you an invoice, you will be able to see all the payment methods available to you.
For orders over $800, we can only accept Transferwise for payment. If this applies to your order, we will send you an email with further information regarding this. Transferwise supports Visa, Mastercard and Apple Pay.
Please consult our Guide to Using Transferwise here!
What currency can I pay in?
All orders must be paid in US Dollars ($). Unfortunately we cannot accept payments made in any other currencies, including Korean Won (₩).
Can I cancel my order before is shipped out?
An order can be canceled without charges only if the item has not been purchased from us yet. If you want to cancel your order after we have purchased your item, there will be a 30% charge on the total amount.
SHIPPING
Where do you ship to?
We ship worldwide to all countries!
How much is the shipping fee for my country?
- Store Orders:
*In cases where the shipping address is in a remote location, we may kindly ask customers to pay a small top-up for covering the extra shipping fee incurred.
For this (non-exhaustive) list of countries, a minimum purchase of $199 is required for free shipping. If the total amount is less than $199, a small top-up will be applied at checkout to cover the extra shipping fee incurred:
- Guatemala
- Argentina
- Chile
- Peru
- French Polynesia
- Brazil
- South Africa
- Colombia
- Ecuador
- Lebanon
- Uruguay
- Bolivia
- El Salvador
- Guadeloupe
- Honduras
- Panama
- Kuwait
- Fiji
- Jordan
- Paraguay
- Jamaica
- Costa Rica
- Tunisia
- Israel
- UAE
- Morocco
- Réunion
- Saudi Arabia
- Venezuela
- Bahrain
- Custom Orders:
Who do you ship with?
We use FedEx, DHL and region specific door-to-door services.If you have a preference, please let us know and we will try to ship with this courier.
For Malaysia / Singapore addresses:
We use regional door-to-door services for these countries, which allows for faster shipping time and lower costs.For the rest of the world: For most countries, we use DHL Worldwide Express or FedEx. The average transit time is 5-7 working days.
How long does it take for my order to arrive?
From the date you place your order with us, it normally takes between 4-10 working days to receive your item in our warehouse from the Korean supplier. Please note that in certain cases, it may take longer than this depending on the supplier or if it is a pre-order item. Then, the transit time listed above applies after we ship it from our warehouse.
How will I know when my order has been shipped?
As soon as our team have shipped your order, you will be sent a confirmation email with a tracking number.
Can you ship to a Korean address?
We are unable to ship to a Korean address, and can only send orders to locations outside of South Korea.
Do you have a forwarding / address rental service?
We are unable to offer an address rental service. As a registered export company, we can only ship items that we have purchased ourselves.
Can I combine orders? We are able to combine orders, however we cannot combine any more than two. Please email support@harum.io with both the order numbers that you would like shipped together.
I’m buying a fragile product. How will it be packaged?
Our team is specially trained in preparing fragile items for international shipping. We keep the item in its original packaging and add our own protection as needed, to minimize the risk of damage during transit.I need to change my shipping address. How can I do this?
Please email support@harum.io with your order number and new shipping address, so that we can update your details on our system.It is cheaper to choose an unregistered shipping service. May I do so?
All of our shipping methods come with a tracking number. We strive to provide customers with a better and safer service, so we do not offer services that do not provide any tracking numbers.RETURNS
What is your return policy? Harumio provides a Korea proxy service and thus, all items sold are non-returnable and non-refundable.
What if my items are damaged upon arrival?
Please contact us at support@harum.io and we will do our best to assist you.
Please note that we:
- will require pictures of the outside of the parcel before it was opened, and pictures of the internal packaging and damaged items in this case.
- cannot offer a refund for damage on arrival after 2 weeks from the delivery date.
What if my parcel is lost?
Please contact us at support@harum.io and we will do our best to assist you. Please note that we cannot offer a refund for lost parcels after 30 days from the delivery date.
Is there any warranty on my purchases?
If your item come with a warranty, it must be claimed with the manufacturer. Please email support@harum.io for assistance with this. Please note that you may need to ship the product to Korea for repairs.
CUSTOM DUTIES / TAXES & EXTRA FEES
Do I need to pay custom duties / taxes?
Some countries may have import taxes and it is the customer's responsibility to pay for these taxes (where applicable). Unfortunately, we are unable to advise customers on how much these will be, so please ensure to consult your own country’s import tax policy.
Please also note that Harumio is not responsible for any possible extra fees charged by the courier.
What if I reject or refuse to sign for the packages?
Customers will be charged an amount for the original shipping plus returning fee if the packages are rejected for any reason, except in cases of customs duties and taxes due, in which case we can't offer any refund at all.
Can you declare my packages at a certain value / as a gift?
We are a registered business in Korea and we operate in accordance to Korean export laws. We do not condone undervaluing/under-declaring the price of the items as that is illegal and will be regarded as smuggling by any countries. Likewise, we are not able to declare items as 'gifts' for the sole purpose of avoiding import taxes.
PRODUCTS
Are the books on your store in English or Korean?
All the books available on Harumio are in Korean, with no English language translation, unless otherwise specified in the product description of that item.
How do I know that I’m buying a genuine product?
All our items are 100% authentic and purchased directly from the official Korean suppliers. You can check out our Instagram (@harumiokorea) to see stories from our team visiting stores around Seoul and purchasing items for our customers.
Will an item be restocked?
Unfortunately, as a proxy service we do not receive information from official suppliers on whether they will restock items in the future. However, we do ensure to update our store whenever new stock is released by a supplier. Follow us on our social media to stay updated!
How do I know my Korean shoe size?
Your Korean shoe size is your feet length in centimeters and there is no distinction between men and women for Korean size. Our size chart is for reference only. For the most accurate measurement, you should measure your own feet in cm. Please note that we will not be able to accept returns, exchanges or to refund your order if the wrong size has been purchased.
Can you ship…?
- Skincare/Perfumes/Cosmetics - We are able to ship these items, except products that contain alcohol. If you are unsure of an item’s ingredients, please do include it on your Custom Request Form, and we will check it out for you!
- Masks - We can now export Masks from Korea.
- Furniture - Although it is possible to ship furniture, please be aware that the shipping costs will increase for these items.
- Food - We cannot ship any food products which are easily spoiled or require storage at a low temperature e.g. meat, dairy.
I want to buy from a physical store. Do you have an offline service?
We are able to buy products from physical stores, including pop-up shops, in Seoul. Please fill out our Custom Request Form and provide details of the store and items you wish to purchase.
Alexej K.
I am very pleased with the service and the delivery. I bought two vinyl records and they were handled with utmost care. Items arrived within 9 days after placing my order. 10/10
Quang N.
Great and fast service!
Shermain L.
As it’s my first time using the service, they really go the extra mile to help. Definitely will recommend them to my friends.
Emilian C.
Will use again, great service, fast delivery
Sheng L.
Honestly, the best service ever!!! I received excellent customer service and my package arrived in perfect condition.
I would definitely use this service again in the future.
Jasmine G.
I’ve been looking for this book set for so so long, thank you so much for helping me secure it♀️♀️
Jiwon K.
They shared progress updates, presented a photo of the product when it came in, and shipped the product safely. Everything went off without a hitch, would absolutely recommend~
Isabella V.
Love it! I'm really happy, the packaging was perfect, shipping in time!
Ellinor P.
Incredibly satisfied with everything. It took me less than 2 weeks to receive my order from the day I completed the payment and I live in EU. Very fast and friendly responses to questions via email. 10/10 will use this service again in the future.
Sarah T.
The goods I ordered were pre-ordered; they shipped quickly once they were produced, and they arrived in perfect condition! I will happily use this service again in the future! Thank you so much :)
Jiwon K.
The service does exactly what they claim, a painless shopping and shipping experience. Useful updates and a photo of the product before final shipping were provided. FedEx dinged up the shipping (FedEx) box, but the product arrived intact. Well worth it, would recommend and shop again!
Clare G.
Fast service, very helpful
Luby H.
Amazing end to end flawless service, I am truly in disbelief how easy it was. After comparing prices within a few services I landed with Harumio and couldn’t be happier. Their customer service was top notch as well. Would order again 100%
Brandon D.
Harumio was very professional and helpful. My only gripe is that they were unable to orchestrate a return for the MaxQ back issues from Spomax, which I was able to purchase via another method instantly. The 2 top ups were a bit of an unpleasant surprise but understandable.
Baek Seong Hye’s photobook is beautiful and well worth the purchase. I will always treasure it and appreciate the hard work she put in that resulted in her inspirational, desirable, and voluptuous body and the dedication to excellence from the photographer and makeup team. The cards were a nice addition as well.
I don’t normally get books like these but I knew I wanted this one when I saw it.
Thank you Harumio! I appreciate your business.
Siti N A A.
Excellent communication and customer service Uncomplicated purchase process as well.
Matthew L.
Very prompt purchase and shipping!
Takara H.
This is the second time that I’ve made a custom order, and I’m super satisfied! The Harumio team was super helpful and were able to help me to make a second addition to my item as items in and out of stock. Everything arrived quickly and was communicated clearly! Thank you so much!
Elizabeth D.
This service is fantastic. I was previously buying on ebay but this site was $100 cheaper than what I was paying there, and my order arrived in 2 business days as opposed to the 2 weeks the other shippers took. I will absolutely be shopping here again.
Chey W.
Andy Z.
Always a pleasure shopping with Harumio!!
Jasmine G.
Thank you!
Alice K.
Wonderfully fast, easy experience.
josh h.
Excellent service was skeptical but was an amazing service.
Thitisa T.
Ordered a lunchbox from coupang I‘ve been eyeing for a while. Everything was handled very well with fast processing by Harumio and also very pleasant communication always making sure to update me on the progress of my package. Would totally use the service again and recommend it!
Eileen L.
Perfect proxy, kind and efficient, thank you very much!
Jessica U.
As it was my first time using a Korea forwarding service, Harumio's process made the entire process easy and quick. The overall service was amazing. I would highly recommend to anyone who needs help purchasing items from Korea.
Kayleigh B.
Fantastic service solely with shipping and packaging of items, but the customer service really needs fine-tuning. If you need to buy something that's time-sensitive, you may not get the best results from this proxy service.
Customer service was confusing. (Are you supposed to use Discord? Are you supposed to use Email? Both seem to have different levels of information for you regarding your order.)
Certain questions were ignored fully, and it felt like I had to contact staff every step of the way to confirm the status of my item as there was zero in the way of communications.
I wish all the best for Harumio in improving for the future as I would love to use it again some day. I hope you guys can streamline things a bit more and improve to stay in touch with p your customers!
Elisha E.
Really simple to use and super fast on shipping will use again!!
Soan P.
Harumio worked perfectly for the items I needed! It was a special drop/release item and they were super accommodating and helpful. The shipping was speedy and perfect, and I think the price was very fair :) I'll definitely be using their services again!
MANUEL S.
This plushies are adorable! Super soft and very well made. Harumio custom order service is awesome too. Really good comunication through all the process, fast shipping and everything arrived safely. Thanks again:)
Akiera T.
Love it everything was bubble wrapped and nicely packed. All items work and came with everything
Callum S.
Great service with the assisted purchase, very fast response and helpful. Sent to me in less than a week
Dopslaff, M.
Fast delivery and quick responses, will use this service again!
Angel D.
Bought an expensive item and came with no problems, support were very helpful throughout my transaction, thank you.
Alexander K.
Amazing customer service and communication! Item was well packed and was shipped quickly. I will definitely be using this service again!
Losalini K.
Amazing service as always! I custom pre-ordered the 19-set EXO EXIST albums from Ktown4u through them and saved more than $100usd in shipping ! Always responsive and quick and so helpful and friendly ! Sorry for the late review ! Amazing as always ! Thank you so much Harumio !!!
Devon T.
super awesome service! item came home quicker than expected and everything was intact minus some damages on the box. very communicative throughout the process and helped me out a lot. would definitely recommend this service!
Jennifer R.
I've used this service twice and both times they've been great! If you're thinking about ordering through Harumio, I really recommend them!! :)
Antoine O.
Highly professional and responsive support. Overall a very positive experience
Naomi R.
So thankful for this service! Customer service responded quickly and made sure everything was good to go. I had some questions and they were swiftly resolved as well. Would recommend their service!
sally g.
amazing service! i’ve been using them for years to get exclusive merch and they are by far the best ones available e
Isabella S.
Excellent service! Thank you again!
Grace Y.
They were super friendly and everything was quick to arrive! thank you I will be back :)
Alexis C.
Wonderful service. Everything arrived safely. Thank you again!
Tayler C.
Harumio quickly responded to my custom order inquiry, promptly purchased my requested items, and shipped them out quickly, even refunding me for a small overcharge on shipping estimate. This is a great service, I highly recommend.
Thomas L.
Great service. Kept me informed at all points from start to finish. I will use again when the time comes.
Aline C.
I love it so much! Everything was excellent. Thank you Harumio ♥
Kayleigh M.
Prompt shipping and item as described. Thank you so much!!
naura n.
I love lcf so much and i Never thought i could ever receive this gift from a beloved friend that i love so much thank you so much harumio i loved the merch they all came in perfect condition. I’m going to have all the cale Henituse photocard supervise me while i study
Charles S.
Ghe best seller in Korea , all of my needs are solve by that guy form HARUMIO
Louis-Philippe M.
Great customer service! Really loved the communications, amazing work guys!
Olivia C.
Harumio helped me get not only the book I wanted but the add-on bonus coffee cup. They arrived to the United States quickly and in perfect condition! This wasn't the first time I have come to Harumio for help with overseas orders, and it won't be the last! :)
Emily S.
Super communicative and helpful!
Cass L.
Extremely fast processing and shipping. They were also very kind in making sure my package was super protected per my request and my little plushies came in great condition. Shipping surprised me by making it from KR to the US in a day!
Noran A.
Exceptional service and very helpful staff. I received some very cute items from daiso korea thanks to harumio. Best proxy service I know!
Rachelle Ann S.
My order arrived quickly and with no issues.
Eloise L.
I ordered from a wigshop only available in korea! Theyre so attending in every way.
Danny N.
Always quick and efficient!
Alexandra T.
HE'S HERE!!! It was my first time using Harumio and I'm honestly so satisfied!!! Thank you so much!!
Phoebe P.
really helpful service! i always use their forwarding service and it’s never a problem☺️
Rachelle
Arrived really fast and no problem!
naura n.
my dream have been finally come true, you don't know how sad iam when I realised I can't buy the merch. But when I know there was someone selling these from bunjang I was crying of happy tears and thank to harumio who can make this dream come true! I swear I owe them my life. You don't know how "Lout of counts family" means to me they are my body and soul frl. Always been greatfull to purchase this item and ordering something from harumio for almost the 20th time.
Tomasz Z.
Harumio has very reliable services.
I wanted to buy sunglasses in some online store in Korea and transfer them to Poland. It only took 13 days.
Harumio answered all my questions and concerns very quickly. The shipment was fast and not expensive. The shipment delivered by a global company was well prepared and everything inside was safe.
100% satisfaction :)
Alexial F.
The item was so well packed it survived shipping without a single dent!!
Audrey W.
The Harumio team communicated well with me and was able to accommodate to my needs. The ordering process was simple and straightforward. I would highly recommend using them for custom orders from Korea. My product came safely and quickly in two weeks!
Amir Hamzah A.
Second time using Harumio, still an awesome experience.
Frequency of updates can be further improved.
Victor C.
The support team was responsive to my questions. The transaction was smooth and straightforward. Happy to receive my shirts in good condition!
Jess S.
Absolutely great service! Always very communicative, ready to help with any problem, and also very fast. Will ask again without any doubt!
Albert F.
Great experience. Great customer service, got my items quickly and for a great price!
Carlos C.
.
TaeHee K.
Very reliable and convenient
A C.
This was my first time using harum as well as my first time using a proxy service in general so I wasn't totally sure how this whole process worked but it ended up going smoothly and they answered all the questions I had. I would definitely use this service again as well as recommend it to a friend!
Dodo K.
We love it!!! Fast delivery
Cody D.
Great communication and overall process of proxy/custom ordering from Bunjang went smoothly!
Lindsey V.
Got me my plush very quickly and communicated well with me the entire time. If I ever need to order something again I will be using them again.
Romaisa A.
Great communication and I really appreciate that you get a photo of the item when the warehouse receives it!
Courtney W.
Loved the service. Books came looking intact, undamaged, and beautiful. Loved that they sent pictures and kept me updated every step of the way. The quote system is nice too.
Nikolas C.
I'm shocked at how easy and fast this service was - it's made me wonder what else I could order from Korea. Thank you Harumio!
Nicholas G.
This was a great buying experience! Harumio is fast and reliable. All of the items in my custom order were correct. I highly recommend them, and I will be doing business with them again.
Rain L.
The best customer service! My team was very helpful with my multiple orders - the oversized items were nicely packaged without any damages!
Milan J.
I often order goods abroad. But I was impressed by Harumio.io's professional approach. They always negotiate a deal for me at a very low price. Very good communication. I have shopped with them many times and they have never let me down, items have always arrived undamaged and in good condition, thank you again. Milan
Gemma G.
The plushie is as adorable as I expected! Communication was great as always and really fast shipping, overall a great deal!
Alexis C.
This my third time using the custom order form and I'm really grateful for this wonderful service. Email responses from staff were always quick and they were super patient with me throughout the process. Thank you again!
renan m.
It take a while to process the order after the payment but it arrived well.
Would be pretty nice to not use Fedex because their service is terrible, but it's not a Harumio problem.
Reem A.
Everything was great
Isabella S.
My favourite service to use! Always very communicative and easy to work with. There was an issue with a missing item, but it was resolved quickly and a refund was sent. Overall, I definitely recommend them!
Lindsey S.
It was excellent! I made a custom order with a fashion website that wasn't listed on this site. When I emailed them for an update, they responded in a timely manner and shipped my package really quickly! Thank you!
Jane C.
Excellent and fast response.
Russel S.
I received my 4th order now from Harumio and it is always one of the most joyful online ordering experiences from start to finish. The best and most friendly yet diligent service, and attention to detail. I will always use Harumio whenever I order from Korea which is quite often! :)
Kobe N.
Harumio was able to help me locate the tableware set from the kdrama “It’s ok not to be okay”. I’m from the US and have been searching for very long time so I was beyond ecstatic when Harumio was not only able locate it but was also able to support with having the items shipped to me. Service was beyond excellent. They were always very responsive, friendly and professional. Will be recommending Harumio to everyone. And definitely will be ordering from them again.
Wesley C.
I made a second order of various teas from Harumio, and as before, it was processed and delivered quickly and in perfect condition.
Chua X.
Great and fast customer service replies. The timing for the overall shipping and proxy service was reasonable as well, didn't take too long for the item to arrive to me. The outer packaging with the foam was slightly dirty though, could improve on that, but the item from the original seller was kept well and clean. I'm a returning customer, had used this service before, and would definitely use the proxy service again if required in the future! Thanks!
CN C.
Excellent service! Prompt replies to every question asked and took care of my order in a timely fastion. good packaging and fast shipment as soon as items were received from the seller. will use Harum again for more Korean online shipping in the future. Thanks!
Minely C.
They were super responsive and transparent with all the pricing with my request. My order was acquired and delivered in a timely manner! The only thing is that I ordered 2 of one thing, but that's my fault for not checking when they sent me my proof photo! I definitely recommend this service to anyone!
Chloe L.
Engaged Harumio 2nd time for proxy services frm korea and their service is still outstanding as usual! Item received in excellent condition + prompt updates frm them on the shipping status + reasonable pricing. Highly recommended!
Jocelyne C.
Fast communication and shipping! Very happy with this service!
Brenna C.
Bought these Under the Oak Tree keychains using the proxy service and they arrived quickly and well packaged, and the customer support was really helpful when responding to my emails! I will definitely use their service again if I need it
Belén G.
The experience was great! They bought the album and sent it to me with no issue. When they realised the weight was less than expected, they even refunded me the difference. The post company was fast and I paid less VAT than I'd have with others, so I'm really happy about that too.
Isabella S.
Second time using they’re service and it’s great as always!
Belén G.
Everything went great. I knew exactly the state of my order the whole time and I got refunded a bit of money because the package was less heavy than expected.
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